Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.

Cisco E-Bonding
EBD designed and implemented the E-Bonding initiative at Cisco. The objective of the project was to establish Inter Enterprise Connectivity (IEC) to enable enhanced electronic information exchange between Cisco and its key trading partners.

Cisco’s top 50 trading partners account for a majority of its inter-company transactions. Before implementation of E-Bonding, order processing and order follow-up was a manual process resulting in long delays and operating inefficiencies. Orders were placed by fax and had to be re-entered manually with the result that labor represented 78% of the Customer Service cost at Cisco. Purchasers spent valuable time manually tracking the status of thousands of orders after they had been placed. Customers called multiple times to verify their order status since they had little confidence that they would be kept adequately informed by customer service. Purchasing was unable to catch problems (such as price mismatch errors) early, resulting in poor customer satisfaction and delayed receivables. Price mismatch errors resulted in a cascade of problems: rejection of POs, manual communication to purchaser, check for current pricing, and resubmission of the PO. The amount of rework in the PO submission process was running as high as 38% in some cases.

To resolve this inefficiency, EBD implemented a Web-Services based Inter Enterprise Connectivity (IEC) Platform that was based on the RosettaNet implementation for Order Processing (PIP3A4), Order Status (PIP3A6), and Pricing (PIP2A1). The solution included a web based user interface to monitor and analyze the business transacted through the IEC.

AT&T was the first partner to go live with Cisco E-Bonding, resulting in $9.3M in cost savings to Cisco and $8.5M in cost savings to AT&T over a five-year horizon. Currently all top 50 partners of Cisco are using the E-bonding solution. The projected 5 year total cost savings to Cisco from the IEC platform are over $165M.

WebMethods Oracle ERP Oracle RDBMS J2EE